RETURN/REFUND REQUEST

Please submit a request below

• Please fill out the information below and submit. Someone from our team will reach back out to you. Upon approval, you will be provided an RMA (Return Merchandise Authorization) form with further instructions to ship with the product.

• DO NOT ship merchandise without an approved RMA number, returns or shipments received without one of the following will be returned to the sender unopened.

Return/Exchange/Refund Request Form

Your email address

Product Purchased

What is the caliber? (If applicable)

Are you using factory ammunition or hand-loaded ammunition?

Serial Number: (If applicable)

Please enter the serial number as it is on the firearm without any spaces. If you are having trouble locating your serial number, please give us a call at 888-877.7212. Submissions with incorrect serial numbers or missing serial numbers may delay processing your repair request.

Please list all types of ammunition used, (ex. Hornady Precision Hunter 162 gr. ELD-X) or type Handloads for hand-loaded or reloaded ammunition.

Subject

What is your request in regard to?

Issue (optional)

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

First Name

Last Name (optional)

Phone Number

Digits only - no hyphens, spaces, or parentheses

Customer Street Address

No PO Boxes, please

City

State, Province, or Territory

Zip Code

Country

Please include a copy of the original proof of purchase and any other applicable photos pertaining to the warranty/repair issue.

Maximum upload size: 20MB

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. There will be a 10% restocking fee for all items over $100

Any returns received without an RMA (Return Materials Authorization) number from the sales department will be returned to the sender unopened. To start a return, you can contact us at sales@jacob-grey.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

REFUNDS

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@jacob-grey.com.

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Please submit a request below