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Please submit a request below

• Please fill out the information below and submit. Someone from our team will reach back out to you. Upon approval, you will be provided an RMA (Return Merchandise Authorization) form with further instructions to ship with the product.
DO NOT ship merchandise without an approved RMA number, returns or shipments received without one of the following will be returned to the sender unopened.
Return/Exchange/Refund Request Form
Please enter the serial number as it is on the firearm without any spaces. If you are having trouble locating your serial number, please give us a call at 888-877.7212. Submissions with incorrect serial numbers or missing serial numbers may delay processing your repair request.
What is your request in regard to?
Please enter the details of your request. A member of our support staff will respond as soon as possible.
Digits only - no hyphens, spaces, or parentheses
No PO Boxes, please

Maximum file size: 20MB

Return Policy

If your product must be returned to the Jacob Grey Firearms factory, you will be responsible to pay the freight charges to Jacob Grey Firearms. Before any product is returned to Jacob Grey Firearms, you must get a Return Authorization (RA) number from us. Product returned to Jacob Grey Firearms without an RA number may be denied warranty service.


We have a 30-Day Return Policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it in and in its original packaging. You’ll also need to the receipt or proof of purchase. There will be a 10% restocking fee for all items over $100.00. Any returns received without an RMA number from the warranty or sales department will be returned to sender unopened.

Returned items must be packaged securely, preferably in the original packaging, to prevent shipping damages. Jacob Grey Firearms is not liable for shipping damage or lost/stolen packages. It is highly recommended that the customer adds shipping insurance against loss or theft to their shipment when shipping to Jacob Grey Firearms.