Warranty/Repair Requests - Jacob Grey Firearms

Warranty and Repair

Please submit a request below

• Please fill out the information below and submit. Someone from our team will reach back out to you. Upon approval, you will be provided an RMA (Return Merchandise Authorization) or WRA (Warranty Repair Authorization) form with further instructions to ship with the product.

• DO NOT ship merchandise without an approved RMA or WRA number, returns or shipments received without one of the following will be returned to the sender unopened.

Warranty Form

Your email address

Product Purchased

What is the caliber? (If applicable)

Are you using factory ammunition or hand-loaded ammunition?

Serial Number: (If applicable)

Please enter the serial number as it is on the firearm without any spaces. If you are having trouble locating your serial number, please give us a call at 888-877.7212. Submissions with incorrect serial numbers or missing serial numbers may delay processing your repair request.

Please list all types of ammunition used, (ex. Hornady Precision Hunter 162 gr. ELD-X) or type Handloads for hand-loaded or reloaded ammunition.

Subject

What is your request in regard to?

Issue (optional)

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

First Name

Last Name (optional)

Phone Number

Digits only - no hyphens, spaces, or parentheses

Customer Street Address

No PO Boxes, please

City

State, Province, or Territory

Zip Code

Country

Please include a copy of the original proof of purchase and any other applicable photos pertaining to the warranty/repair issue.

Maximum upload size: 20MB

JG LIFETIME WARRANTY INFORMATION

Jacob Grey products are warranted to be free from defective materials and workmanship for the life of the product. Jacob Grey’s responsibility under this warranty shall be limited to repairing and/or replacing any product that is found to be defective (based upon the inspection by, and discretion of Jacob Grey) in material or workmanship. This warranty is void for the following reasons: careless handling, abuse and misuse, unauthorized adjustments or modification, use of improper ammunition, excessive or unreasonable use, ordinary wear and tear, rust or corrosion, and barrel obstruction. Repairs are warranted for the duration of the original warranty and applies only to factory-built products.

Wholesalers or dealers, unless authorized by Jacob Grey in advance, are not authorized to make any warranty repair or adjustment on behalf of Jacob Grey.

NOTE: Due to the variation of anodizing, a slight variation in color is normal.

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JG LIFETIME WARRANTY INFORMATION