Jacob Grey Firearms Refund & Returns Policy

OVERVIEW

At Jacob Grey Firearms, we stand behind the quality of our products and want to ensure a smooth experience for our customers. Our return and refund policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

To be eligible for a return:

  • The item must be unused, in the same condition that you received it, and in its original packaging.
  • Returns must be accompanied by a receipt or proof of purchase.
  • Do not send your purchase back to the manufacturer.

Non-Returnable Items:

  • Certain types of products cannot be returned, including:
  • Firearms and serialized components (lowers, complete firearms, etc.).
  • Ammunition (due to safety regulations).
  • Optics that have been mounted or show signs of use.
  • Gift cards and downloadable software products.
  • Personal protective equipment (PPE), such as gloves and masks.
  • Sale or clearance items (all sales final).

Partial Refunds May Be Granted:

  • Items not in their original condition, damaged, or missing parts not due to our error.
  • Returns initiated more than 30 days after delivery.

REFUNDS

Once we receive and inspect your returned item, we will notify you via email regarding approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 5-7 business days.
  • Shipping costs are non-refundable—if you receive a refund, the original shipping cost will be deducted.

Late or Missing Refunds

  • If your refund hasn’t posted yet, check your bank account or contact your credit card provider—it may take several days before funds are officially posted.
  • If you’ve done this and still have not received your refund, please contact us at sales@jacob-grey.com.

EXCHANGES

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at sales@jacob-grey.com and send your item to:

Jacob Grey Firearms

504 Counts Sausage Road

Prosperity, South Carolina

29127

GIFTS

If the item was marked as a gift when purchased and shipped directly to you:

  • You will receive a gift credit for the value of the return once the returned item is received.
  • If the gift giver had the order shipped to themselves, we will issue a refund to the original purchaser.

SHIPPING RETURNS

To return your product, mail it to:

Jacob Grey Firearms

504 Counts Sausage Road

Prosperity, South Carolina

29127

  • You are responsible for return shipping costs, which are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
  • The time it takes for exchanged items to reach you may vary based on your location.

NEED HELP?

For any questions related to refunds and returns, contact us at:

Email: sales@jacob-grey.com

Address:


 Jacob Grey Firearms

504 Counts Sausage Road

Prosperity, South Carolina

29127


At Jacob Grey Firearms, we value our customers and appreciate your business. If you have any concerns, don’t hesitate to reach out! - Here