Function & Reliability
Coverage for qualifying mechanical or operational issues that affect normal firearm performance and are verified during Jacob Grey inspection and testing.
Jacob Grey Warranty
12-Month Total Platform Assurance.
Every Jacob Grey handgun is engineered as a complete performance platform. For the first 12 months, your firearm is backed by coverage designed to protect its function, reliability, and craftsmanship.
12 MonthsTotal Platform Assurance
Complete PlatformFunction, fitment + craftsmanship
Factory EvaluatedEvery claim reviewed by Jacob Grey
Your ApprovalBefore any billable work begins
Our Commitment
Precision built. Professionally supported.
A Jacob Grey firearm is built as a complete performance platform—engineered with purpose, precision-machined, hand-fitted, assembled with care, meticulously inspected, and tested to deliver the reliability, accuracy, and control expected from a premium 2011-style firearm.
Our commitment does not end when the firearm leaves our facility. If your Jacob Grey firearm experiences a qualifying issue related to materials, workmanship, factory fitment, or mechanical function, our team will evaluate it and make it right.
Every warranty claim is reviewed by Jacob Grey. If the firearm is functioning within factory specifications, or if the issue is determined to be outside warranty coverage, the customer may be responsible for shipping, labor, parts, refinishing, testing, or related service costs.
Warranty Coverage
What is covered.
Qualifying factory-related issues that affect function, reliability, materials, workmanship, fitment, or factory-installed components.
Materials & Workmanship
Protection against qualifying defects in factory materials, manufacturing, assembly, machining, or workmanship related to Jacob Grey’s original build process.
Factory Fitment & Assembly
Coverage for verified factory fitment or assembly issues involving the firearm’s original Jacob Grey configuration, provided the issue is not caused by unauthorized modification, improper use, or non-factory components.
Installed Components
Coverage for premature failure of qualifying factory-installed components when the issue is determined to be related to Jacob Grey manufacturing, installation, or assembly.
Factory review required
Built to perform
Warranty eligibility is determined by Jacob Grey after inspection and testing. Firearms found to function within factory specifications may be treated as non-warranty service.
Want every detail?
Review the complete Jacob Grey warranty policy, return procedures, and current terms.
Read the Full Warranty Policy
Coverage Boundaries
What is not covered.
Total Platform Assurance protects customers from qualifying factory-related issues. It does not cover conditions caused by use, maintenance, ammunition, modifications, accessories, or factors outside the original factory configuration.
Normal Wear & Cosmetic Condition
Normal use, cosmetic finish wear, holster wear, handling marks, carbon buildup, spring wear, and routine maintenance items are not covered as warranty defects.
Ammunition-Related Damage
Damage caused by barrel obstruction, overpressure ammunition, remanufactured ammunition, reloaded or handloaded ammunition, or ammunition outside SAAMI, CIP, or NATO specifications is not covered.
Improper Maintenance or Misuse
Damage caused by improper cleaning, lubrication, storage, assembly, disassembly, neglect, misuse, abuse, impact, or improper handling is not covered.
Non-Factory Parts & Modifications
Issues caused by aftermarket parts, non-factory components, unauthorized gunsmithing, tuning, polishing, fitting, stippling, refinishing, coating, or modification are not covered when Jacob Grey determines those changes contributed to the issue.
Customer approval
No billable non-warranty work will be performed without your approval.
Warranty Process
Shipping, evaluation & responsibility.
Shipping responsibility depends on the nature of the claim, participation in the diagnostic process, and the results of Jacob Grey’s evaluation.
Warranty-Covered Repairs
For verified warranty-covered repairs, Jacob Grey may cover return shipping to the customer.
For approved first-year warranty claims by the original registered owner, Jacob Grey may provide prepaid insured shipping to and from our facility.
$99Shipping deposit
If a customer elects not to participate in requested troubleshooting before shipping, a $99 charge may apply to insured inbound and return shipping.
- Refunded if the claim is approved under Total Platform Assurance.
- May remain the customer’s responsibility if no covered issue is found.
Non-Warranty Service
If the firearm functions within factory specifications, or the issue is not covered, the customer may be responsible for:
- Inbound and return shipping
- Evaluation or inspection time
- Labor, parts, refinishing, and test-fire ammunition
Service Evaluation
No fault found evaluations.
Occasionally, a firearm returned for service is found to function properly within Jacob Grey factory specifications after inspection and testing. If no defect or malfunction is verified, the service request may be treated as non-warranty. In these cases, Jacob Grey reserves the right to charge the customer for return shipping and any applicable evaluation, labor, testing, ammunition, or service-related costs.
This policy protects the integrity of the warranty process while ensuring every firearm receives a professional technical review by the Jacob Grey team.
Owner Support
Your next step. Made clear.
Ownership + Support
Register your Jacob Grey.
Help our team verify ownership and streamline future factory support.
Warranty + ServiceStart a warranty claim.
Send your model, serial number, a clear description of the issue, and photos when applicable. Do not ship a firearm before receiving an RMA.
Warranty coverage and remedies are determined by Jacob Grey after factory inspection and testing. This page summarizes the 12-Month Total Platform Assurance. Review the full warranty policy for complete current terms, exclusions, shipping procedures, and legal requirements.
Jacob Grey Warranty
12-Month Total Platform Assurance.
Every Jacob Grey handgun is engineered as a complete performance platform. For the first 12 months, your firearm is backed by coverage designed to protect its function, reliability, and craftsmanship.
12 MonthsTotal Platform Assurance
Complete PlatformFunction, fitment + craftsmanship
Factory EvaluatedEvery claim reviewed by Jacob Grey
Your ApprovalBefore any billable work begins
Our Commitment
Precision built. Professionally supported.
A Jacob Grey firearm is built as a complete performance platform—engineered with purpose, precision-machined, hand-fitted, assembled with care, meticulously inspected, and tested to deliver the reliability, accuracy, and control expected from a premium 2011-style firearm.
Our commitment does not end when the firearm leaves our facility. If your Jacob Grey firearm experiences a qualifying issue related to materials, workmanship, factory fitment, or mechanical function, our team will evaluate it and make it right.
Every warranty claim is reviewed by Jacob Grey. If the firearm is functioning within factory specifications, or if the issue is determined to be outside warranty coverage, the customer may be responsible for shipping, labor, parts, refinishing, testing, or related service costs.
Warranty Coverage
What is covered.
Qualifying factory-related issues that affect function, reliability, materials, workmanship, fitment, or factory-installed components.
Function & Reliability
Coverage for qualifying mechanical or operational issues that affect normal firearm performance and are verified during Jacob Grey inspection and testing.
Materials & Workmanship
Protection against qualifying defects in factory materials, manufacturing, assembly, machining, or workmanship related to Jacob Grey’s original build process.
Factory Fitment & Assembly
Coverage for verified factory fitment or assembly issues involving the firearm’s original Jacob Grey configuration, provided the issue is not caused by unauthorized modification, improper use, or non-factory components.
Installed Components
Coverage for premature failure of qualifying factory-installed components when the issue is determined to be related to Jacob Grey manufacturing, installation, or assembly.
Factory review required
Built to perform
Warranty eligibility is determined by Jacob Grey after inspection and testing. Firearms found to function within factory specifications may be treated as non-warranty service.
Want every detail?
Review the complete Jacob Grey warranty policy, return procedures, and current terms.
Read the Full Warranty Policy
Coverage Boundaries
What is not covered.
Total Platform Assurance protects customers from qualifying factory-related issues. It does not cover conditions caused by use, maintenance, ammunition, modifications, accessories, or factors outside the original factory configuration.
Normal Wear & Cosmetic Condition
Normal use, cosmetic finish wear, holster wear, handling marks, carbon buildup, spring wear, and routine maintenance items are not covered as warranty defects.
Ammunition-Related Damage
Damage caused by barrel obstruction, overpressure ammunition, remanufactured ammunition, reloaded or handloaded ammunition, or ammunition outside SAAMI, CIP, or NATO specifications is not covered.
Improper Maintenance or Misuse
Damage caused by improper cleaning, lubrication, storage, assembly, disassembly, neglect, misuse, abuse, impact, or improper handling is not covered.
Non-Factory Parts & Modifications
Issues caused by aftermarket parts, non-factory components, unauthorized gunsmithing, tuning, polishing, fitting, stippling, refinishing, coating, or modification are not covered when Jacob Grey determines those changes contributed to the issue.
Customer approval
No billable non-warranty work will be performed without your approval.
Warranty Process
Shipping, evaluation & responsibility.
Shipping responsibility depends on the nature of the claim, participation in the diagnostic process, and the results of Jacob Grey’s evaluation.
Warranty-Covered Repairs
For verified warranty-covered repairs, Jacob Grey may cover return shipping to the customer.
For approved first-year warranty claims by the original registered owner, Jacob Grey may provide prepaid insured shipping to and from our facility.
$99Shipping deposit
If a customer elects not to participate in requested troubleshooting before shipping, a $99 charge may apply to insured inbound and return shipping.
- Refunded if the claim is approved under Total Platform Assurance.
- May remain the customer’s responsibility if no covered issue is found.
Non-Warranty Service
If the firearm functions within factory specifications, or the issue is not covered, the customer may be responsible for:
- Inbound and return shipping
- Evaluation or inspection time
- Labor, parts, refinishing, and test-fire ammunition
Service Evaluation
No fault found evaluations.
Occasionally, a firearm returned for service is found to function properly within Jacob Grey factory specifications after inspection and testing. If no defect or malfunction is verified, the service request may be treated as non-warranty. In these cases, Jacob Grey reserves the right to charge the customer for return shipping and any applicable evaluation, labor, testing, ammunition, or service-related costs.
This policy protects the integrity of the warranty process while ensuring every firearm receives a professional technical review by the Jacob Grey team.
Owner Support
Your next step. Made clear.
Ownership + Support
Register your Jacob Grey.
Help our team verify ownership and streamline future factory support.
Warranty + ServiceStart a warranty claim.
Send your model, serial number, a clear description of the issue, and photos when applicable. Do not ship a firearm before receiving an RMA.
Warranty coverage and remedies are determined by Jacob Grey after factory inspection and testing. This page summarizes the 12-Month Total Platform Assurance. Review the full warranty policy for complete current terms, exclusions, shipping procedures, and legal requirements.