Materials & workmanship
Qualifying defects in factory materials, manufacturing, assembly, or workmanship are covered for the lifetime of the firearm, including after transfer to a second owner, subject to the applicable warranty terms.
Jacob Grey Warranty
Lifetime
Total Platform
Assurance.
Precision craftsmanship. Support for the life of your firearm. Your Jacob Grey handgun is covered for qualifying factory defects for the lifetime of the firearm, with coverage transferable to a second owner.
Lifetime
Coverage follows the firearm to a second owner
Free Evaluation
Customer pays shipping to Jacob Grey
$100 / Hour
Authorized non-warranty labor
Your Approval
Before chargeable work begins
Our commitment
Precision built. Professionally supported.
We stand behind our materials and workmanship. If something is not right, our team will review your concern, document our findings, and explain the next step.
Lifetime coverage is tied to the life of the firearm and transfers to a second owner. Normal wear, routine maintenance, and conditions caused by improper care or use are evaluated separately from covered factory defects.
Start with support
Tell us what you’re experiencing.
Send your model, serial number, available purchase or transfer information, and a clear description of the issue.
Before RMA authorization, complete firearm registration, provide the photo or video evidence requested by support, and complete the applicable troubleshooting steps.
Do not ship a firearm before receiving an RMA and shipping instructions.
Open a Support RequestCoverage & ownership
Craftsmanship covered. Responsibilities clear.
Function & fitment
Our team evaluates reported mechanical and operational concerns to determine whether they result from a covered factory defect. Inspection findings guide the appropriate service and next steps.
Care & maintenance
Proper cleaning, lubrication, maintenance, storage, and use remain the owner’s responsibility. Follow your model’s manual and ammunition guidance. Normal wear and routine maintenance are not manufacturing defects.
Fair technical review
Conditions caused by misuse, neglect, incompatible accessories, ammunition, or unauthorized modifications may fall outside coverage when they caused the issue. An unrelated maintenance condition does not automatically exclude a covered defect.
Non-OEM parts: Third-party parts are not replaced free of charge. Any proposed factory replacement parts or work to restore factory function are quoted for your approval before chargeable work begins.
Shipping & service costs
Know the terms. Before you send it.
Customer-paid inbound
Customers are responsible for the cost of shipping their firearm to Jacob Grey for evaluation, except where applicable law or existing warranty terms require otherwise. Follow the instructions provided for your authorized return.
No evaluation fee
The initial factory evaluation is free, including if you decline proposed non-warranty repairs. Additional chargeable diagnostic work, cleaning, maintenance, or repairs require your approval before work begins.
Covered service. Free return.
When a defect in materials or workmanship covered by the applicable warranty is confirmed, covered warranty service and return shipping from Jacob Grey to the customer are provided at no charge.
$100 per hour
Authorized non-warranty diagnostic, maintenance, and repair labor is $100 per hour, plus applicable approved parts and return shipping. We provide findings and an estimate and obtain your approval before chargeable work begins.
Clear approval. Clear costs. Acknowledging RMA terms does not authorize unspecified repairs or unlimited charges. Agreed non-warranty charges and return shipping are due before return shipment, subject to applicable law and your documented RMA agreement.
The service process
One request. A clear path forward.
Open a support ticket
Start through Contact Us. Complete firearm registration and provide the requested photo or video evidence, relevant maintenance history, ammunition information, and details about installed accessories or non-factory parts.
Review your RMA terms
Complete the applicable troubleshooting steps provided by support. If a return is needed, review and acknowledge the RMA & Service Terms before shipping authorization is released.
Return with an RMA
Follow your RMA and return-specific shipping instructions. Customers pay shipping to Jacob Grey. An RMA authorizes evaluation and does not confirm warranty coverage. Do not include live ammunition.
Receive our findings
Covered service and return shipping are free. If non-warranty work is proposed, you receive findings and an estimate to approve first. If you decline proposed work, contact support to arrange the return under your agreed terms.
Safe troubleshooting comes first. If you cannot safely complete a requested step or capture evidence, contact support for guidance. Do not attempt unsafe operation or disassembly to document an issue.
If testing does not reproduce your concern, we will explain the findings and next steps. Inconclusive testing alone does not establish misuse. New information indicating a covered defect or safety concern can be submitted for review.
Second-owner support
A new owner. The same commitment.
Lifetime coverage follows the firearm and transfers to a second owner. Contact our team to update the registration record and get support for your Jacob Grey.
Keep ownership information current
Register. Update. Get support.
Provide your model, serial number, and available purchase or transfer information. Our team can help verify the firearm’s registration and update the ownership record.
Applicable existing warranty commitments remain in effect.
Contact Customer SupportYour next step.
Made clear.
Start a Support Request
This page summarizes Jacob Grey’s lifetime warranty and service process. Review the full warranty and service policy for coverage, owner responsibilities, shipping terms, and return procedures. Submitting a support request does not authorize a return, confirm warranty coverage, or approve paid service.
Jacob Grey Warranty
Lifetime
Total Platform
Assurance.
Precision craftsmanship. Support for the life of your firearm. Your Jacob Grey handgun is covered for qualifying factory defects for the lifetime of the firearm, with coverage transferable to a second owner.
Lifetime
Coverage follows the firearm to a second owner
Free Evaluation
Customer pays shipping to Jacob Grey
$100 / Hour
Authorized non-warranty labor
Your Approval
Before chargeable work begins
Our commitment
Precision built. Professionally supported.
We stand behind our materials and workmanship. If something is not right, our team will review your concern, document our findings, and explain the next step.
Lifetime coverage is tied to the life of the firearm and transfers to a second owner. Normal wear, routine maintenance, and conditions caused by improper care or use are evaluated separately from covered factory defects.
Start with support
Tell us what you’re experiencing.
Send your model, serial number, available purchase or transfer information, and a clear description of the issue.
Before RMA authorization, complete firearm registration, provide the photo or video evidence requested by support, and complete the applicable troubleshooting steps.
Do not ship a firearm before receiving an RMA and shipping instructions.
Open a Support RequestCoverage & ownership
Craftsmanship covered. Responsibilities clear.
Materials & workmanship
Qualifying defects in factory materials, manufacturing, assembly, or workmanship are covered for the lifetime of the firearm, including after transfer to a second owner, subject to the applicable warranty terms.
Function & fitment
Our team evaluates reported mechanical and operational concerns to determine whether they result from a covered factory defect. Inspection findings guide the appropriate service and next steps.
Care & maintenance
Proper cleaning, lubrication, maintenance, storage, and use remain the owner’s responsibility. Follow your model’s manual and ammunition guidance. Normal wear and routine maintenance are not manufacturing defects.
Fair technical review
Conditions caused by misuse, neglect, incompatible accessories, ammunition, or unauthorized modifications may fall outside coverage when they caused the issue. An unrelated maintenance condition does not automatically exclude a covered defect.
Non-OEM parts: Third-party parts are not replaced free of charge. Any proposed factory replacement parts or work to restore factory function are quoted for your approval before chargeable work begins.
Shipping & service costs
Know the terms. Before you send it.
Customer-paid inbound
Customers are responsible for the cost of shipping their firearm to Jacob Grey for evaluation, except where applicable law or existing warranty terms require otherwise. Follow the instructions provided for your authorized return.
No evaluation fee
The initial factory evaluation is free, including if you decline proposed non-warranty repairs. Additional chargeable diagnostic work, cleaning, maintenance, or repairs require your approval before work begins.
Covered service. Free return.
When a defect in materials or workmanship covered by the applicable warranty is confirmed, covered warranty service and return shipping from Jacob Grey to the customer are provided at no charge.
$100 per hour
Authorized non-warranty diagnostic, maintenance, and repair labor is $100 per hour, plus applicable approved parts and return shipping. We provide findings and an estimate and obtain your approval before chargeable work begins.
Clear approval. Clear costs. Acknowledging RMA terms does not authorize unspecified repairs or unlimited charges. Agreed non-warranty charges and return shipping are due before return shipment, subject to applicable law and your documented RMA agreement.
The service process
One request. A clear path forward.
Open a support ticket
Start through Contact Us. Complete firearm registration and provide the requested photo or video evidence, relevant maintenance history, ammunition information, and details about installed accessories or non-factory parts.
Review your RMA terms
Complete the applicable troubleshooting steps provided by support. If a return is needed, review and acknowledge the RMA & Service Terms before shipping authorization is released.
Return with an RMA
Follow your RMA and return-specific shipping instructions. Customers pay shipping to Jacob Grey. An RMA authorizes evaluation and does not confirm warranty coverage. Do not include live ammunition.
Receive our findings
Covered service and return shipping are free. If non-warranty work is proposed, you receive findings and an estimate to approve first. If you decline proposed work, contact support to arrange the return under your agreed terms.
Safe troubleshooting comes first. If you cannot safely complete a requested step or capture evidence, contact support for guidance. Do not attempt unsafe operation or disassembly to document an issue.
If testing does not reproduce your concern, we will explain the findings and next steps. Inconclusive testing alone does not establish misuse. New information indicating a covered defect or safety concern can be submitted for review.
Second-owner support
A new owner. The same commitment.
Lifetime coverage follows the firearm and transfers to a second owner. Contact our team to update the registration record and get support for your Jacob Grey.
Keep ownership information current
Register. Update. Get support.
Provide your model, serial number, and available purchase or transfer information. Our team can help verify the firearm’s registration and update the ownership record.
Applicable existing warranty commitments remain in effect.
Contact Customer SupportYour next step.
Made clear.
Start a Support Request
This page summarizes Jacob Grey’s lifetime warranty and service process. Review the full warranty and service policy for coverage, owner responsibilities, shipping terms, and return procedures. Submitting a support request does not authorize a return, confirm warranty coverage, or approve paid service.