Built to Perform. Backed the Right Way.
Every Jacob Grey firearm is built with purpose, inspected with care, and supported by a team that takes ownership seriously. If something is not right, we want to know about it — and we will work with you to make it right.
Lifetime Repair / Replacement Warranty
Jacob Grey Firearms and receivers sold as new are covered by a lifetime repair or replacement warranty from the date of the first retail sale. Warranty repairs or replacements are determined at Jacob Grey Firearms’ discretion, and proof of purchase may be required.
Our Warranty Commitment
Our goal is simple: support the customer, protect the integrity of the firearm, and make sure every Jacob Grey product performs the way it should.
We review every claim seriously.
When a firearm is received, our team inspects it to determine whether the issue qualifies for warranty repair.
We determine the correct repair path.
Repair, replacement, refinishing, or other remedies are determined by Jacob Grey Firearms based on inspection and the condition of the firearm.
We cover return freight on approved repairs.
Jacob Grey Firearms will pay freight charges to return repaired firearms to the owner at the address provided, where legally permitted.
An RMA number is required.
Products returned without a Return Merchandise Authorization number may be refused.
What Is Not Covered
Our warranty is designed to protect customers from legitimate defects in materials, workmanship, and performance. It does not cover damage or issues caused by misuse, neglect, improper installation, unauthorized modifications, or conditions outside normal use.
- Loss, theft, deliberate damage, abuse, neglect, corrosion, or unreasonable use.
- Misuse, criminal misuse, negligence, or use while under the influence of drugs or alcohol.
- Ammunition failures, use of defective ammunition, improper ammunition, remanufactured ammunition, or ammunition not suitable for the firearm.
- Lack of maintenance, improper lubrication, or failure to follow the product manual.
- Non-factory part installations, unauthorized alterations, aftermarket modifications, or disassembly beyond standard field-stripping instructions.
- Normal wear and tear from use.
- Cosmetic wear or cosmetic damage that does not affect the safe function or performance of the firearm.
- Damage caused by improper optic installation, incorrect screws, over-torque, non-approved hardware, or improper mounting procedures.
Optic Mounting & Fastener Policy
The Jacob Grey Nox 9™ ships with the RMR adapter plate professionally installed and secured at the factory using the appropriate thread-locking compound.
Optic screws and plate fasteners are precision components. They must be installed with the correct hardware, proper screw length, and recommended torque values. Over-torquing screws or using incorrect hardware can strip threads, shear fasteners, damage the slide, or permanently damage the mounting surface.
Damage caused by improper installation, over-torque, incorrect screws, or non-approved mounting hardware is not covered under warranty and may require billable repair, extraction, or refinishing services.
Recommended Optic Installation Practices
- Always verify screw length before installation.
- Use a calibrated inch-pound torque wrench.
- Follow the optic manufacturer’s torque specifications.
- Do not exceed recommended torque values.
- Do not force screws, plates, or optics into place.
- Contact Jacob Grey before installation if you are unsure about hardware compatibility.
How to Submit a Warranty Claim
To begin a warranty review, please submit a warranty repair request or email our customer support team with a copy of your receipt and the firearm serial number.
Submit your claim.
Use the warranty request form or email sales@jacob-grey.com with your serial number, proof of purchase, and a clear description of the issue.
Receive an RMA number.
If the return is approved for inspection, our team will provide a Return Merchandise Authorization number and shipping instructions.
Send the firearm complete.
Firearms sent in for repair must be returned complete, as purchased, with the magazine and any broken parts needed for inspection.
Factory inspection and repair.
Once received, the firearm will be inspected. If approved for warranty service, Jacob Grey will determine the appropriate repair or replacement path.
Important Return Instructions
Please remove aftermarket accessories before sending a firearm in for service. This includes, but is not limited to, optics, mounts, lights, rails, stocks, and other non-factory accessories. Jacob Grey Firearms is not responsible for lost, missing, or damaged aftermarket accessories.
Please allow approximately 6–8 weeks for repair or replacement unless a customer service representative provides a different timeline.
If inspection shows that a mechanical or operational issue was caused by customer action, improper installation, private gunsmith work, unauthorized modification, or other work performed outside Jacob Grey Firearms, the warranty may be void and repair costs may be billable.
Firearm Safety Notice
Do not ship live ammunition in any form to Jacob Grey Firearms without prior written approval.
Before returning a firearm or accessory, make sure it is completely unloaded. All firearms and magazines shipped to Jacob Grey Firearms must be empty of live ammunition. All empty casings must also be removed from chambers and magazines.
Shipping or mailing any firearm or accessory that contains live ammunition is extremely dangerous and may violate federal or state law.
Shipping and State Restrictions
Federal law allows customers to return a firearm to the manufacturer for service using common carriers. However, state and local firearms laws vary, and customers are responsible for understanding any restrictions in their jurisdiction.
Residents of New York, New Jersey, Washington, California, Maryland, Massachusetts, and Connecticut may need to arrange transfer through a Jacob Grey dealer for transport of the firearm to our warranty facility.
Jacob Grey Firearms does not ship complete firearms or serialized firearm products directly to the listed states.
Return Address
An RMA number is required before shipping any product to Jacob Grey Firearms for warranty or repair service.
Questions Before You Send It In?
Our team is here to help. If you are unsure whether an issue requires factory service, or if you have questions about optic installation, hardware compatibility, ammunition, maintenance, or warranty coverage, please contact us before sending the firearm in.
Warranty policy is subject to change without notice. This page is intended to summarize Jacob Grey Firearms warranty support and return procedures.
Built to Perform. Backed the Right Way.
Every Jacob Grey firearm is built with purpose, inspected with care, and supported by a team that takes ownership seriously. If something is not right, we want to know about it — and we will work with you to make it right.
Lifetime Repair / Replacement Warranty
Jacob Grey Firearms and receivers sold as new are covered by a lifetime repair or replacement warranty from the date of the first retail sale. Warranty repairs or replacements are determined at Jacob Grey Firearms’ discretion, and proof of purchase may be required.
Our Warranty Commitment
Our goal is simple: support the customer, protect the integrity of the firearm, and make sure every Jacob Grey product performs the way it should.
We review every claim seriously.
When a firearm is received, our team inspects it to determine whether the issue qualifies for warranty repair.
We determine the correct repair path.
Repair, replacement, refinishing, or other remedies are determined by Jacob Grey Firearms based on inspection and the condition of the firearm.
We cover return freight on approved repairs.
Jacob Grey Firearms will pay freight charges to return repaired firearms to the owner at the address provided, where legally permitted.
An RMA number is required.
Products returned without a Return Merchandise Authorization number may be refused.
What Is Not Covered
Our warranty is designed to protect customers from legitimate defects in materials, workmanship, and performance. It does not cover damage or issues caused by misuse, neglect, improper installation, unauthorized modifications, or conditions outside normal use.
- Loss, theft, deliberate damage, abuse, neglect, corrosion, or unreasonable use.
- Misuse, criminal misuse, negligence, or use while under the influence of drugs or alcohol.
- Ammunition failures, use of defective ammunition, improper ammunition, remanufactured ammunition, or ammunition not suitable for the firearm.
- Lack of maintenance, improper lubrication, or failure to follow the product manual.
- Non-factory part installations, unauthorized alterations, aftermarket modifications, or disassembly beyond standard field-stripping instructions.
- Normal wear and tear from use.
- Cosmetic wear or cosmetic damage that does not affect the safe function or performance of the firearm.
- Damage caused by improper optic installation, incorrect screws, over-torque, non-approved hardware, or improper mounting procedures.
Optic Mounting & Fastener Policy
The Jacob Grey Nox 9™ ships with the RMR adapter plate professionally installed and secured at the factory using the appropriate thread-locking compound.
Optic screws and plate fasteners are precision components. They must be installed with the correct hardware, proper screw length, and recommended torque values. Over-torquing screws or using incorrect hardware can strip threads, shear fasteners, damage the slide, or permanently damage the mounting surface.
Damage caused by improper installation, over-torque, incorrect screws, or non-approved mounting hardware is not covered under warranty and may require billable repair, extraction, or refinishing services.
Recommended Optic Installation Practices
- Always verify screw length before installation.
- Use a calibrated inch-pound torque wrench.
- Follow the optic manufacturer’s torque specifications.
- Do not exceed recommended torque values.
- Do not force screws, plates, or optics into place.
- Contact Jacob Grey before installation if you are unsure about hardware compatibility.
How to Submit a Warranty Claim
To begin a warranty review, please submit a warranty repair request or email our customer support team with a copy of your receipt and the firearm serial number.
Submit your claim.
Use the warranty request form or email sales@jacob-grey.com with your serial number, proof of purchase, and a clear description of the issue.
Receive an RMA number.
If the return is approved for inspection, our team will provide a Return Merchandise Authorization number and shipping instructions.
Send the firearm complete.
Firearms sent in for repair must be returned complete, as purchased, with the magazine and any broken parts needed for inspection.
Factory inspection and repair.
Once received, the firearm will be inspected. If approved for warranty service, Jacob Grey will determine the appropriate repair or replacement path.
Important Return Instructions
Please remove aftermarket accessories before sending a firearm in for service. This includes, but is not limited to, optics, mounts, lights, rails, stocks, and other non-factory accessories. Jacob Grey Firearms is not responsible for lost, missing, or damaged aftermarket accessories.
Please allow approximately 6–8 weeks for repair or replacement unless a customer service representative provides a different timeline.
If inspection shows that a mechanical or operational issue was caused by customer action, improper installation, private gunsmith work, unauthorized modification, or other work performed outside Jacob Grey Firearms, the warranty may be void and repair costs may be billable.
Firearm Safety Notice
Do not ship live ammunition in any form to Jacob Grey Firearms without prior written approval.
Before returning a firearm or accessory, make sure it is completely unloaded. All firearms and magazines shipped to Jacob Grey Firearms must be empty of live ammunition. All empty casings must also be removed from chambers and magazines.
Shipping or mailing any firearm or accessory that contains live ammunition is extremely dangerous and may violate federal or state law.
Shipping and State Restrictions
Federal law allows customers to return a firearm to the manufacturer for service using common carriers. However, state and local firearms laws vary, and customers are responsible for understanding any restrictions in their jurisdiction.
Residents of New York, New Jersey, Washington, California, Maryland, Massachusetts, and Connecticut may need to arrange transfer through a Jacob Grey dealer for transport of the firearm to our warranty facility.
Jacob Grey Firearms does not ship complete firearms or serialized firearm products directly to the listed states.
Return Address
An RMA number is required before shipping any product to Jacob Grey Firearms for warranty or repair service.
Questions Before You Send It In?
Our team is here to help. If you are unsure whether an issue requires factory service, or if you have questions about optic installation, hardware compatibility, ammunition, maintenance, or warranty coverage, please contact us before sending the firearm in.
Warranty policy is subject to change without notice. This page is intended to summarize Jacob Grey Firearms warranty support and return procedures.