Every claim matters.
Our team inspects every returned firearm to determine whether the issue qualifies for warranty repair.
Jacob Grey Firearms Warranty Support
Built to perform. Backed the right way.
Every Jacob Grey firearm is built with purpose, inspected with care, and supported by a team that takes ownership seriously. If something is not right, we want to know—and we will work with you to make it right.
Lifetime
Repair or replacement coverage
RMA
Required before every return
6–8 Weeks
Typical service estimate
Factory
Inspected and supported
Lifetime repair / replacement warranty
Precision built. Professionally supported.
Jacob Grey firearms and receivers sold as new are covered by a lifetime repair or replacement warranty from the date of the first retail sale. Warranty repairs or replacements are determined at Jacob Grey Firearms’ discretion, and proof of purchase may be required.
Our goal is simple: support the customer, protect the integrity of the firearm, and make sure every Jacob Grey product performs the way it should.
Our warranty commitment
Support first. Factory controlled.
Every claim is reviewed by Jacob Grey. We inspect the firearm, determine the appropriate remedy, and communicate the next step clearly.
The factory decides the path.
Repair, replacement, refinishing, or another remedy is determined after inspection and condition review.
Approved returns come home.
Jacob Grey pays return freight on approved repairs to the owner’s address, where legally permitted.
An RMA is required.
Products returned without a Return Merchandise Authorization number may be refused.
How to submit a warranty claim
Four steps. One clear process.
Submit your claim.
Send your serial number, proof of purchase, and a clear description of the issue through the warranty request form.
Receive an RMA.
If the return is approved for inspection, our team will provide an RMA number and shipping instructions.
Send it complete.
Return the firearm complete, as purchased, with the magazine and any broken parts needed for inspection.
Factory inspection.
Once received, Jacob Grey will inspect the firearm and determine the appropriate repair or replacement path.
Warranty policy details
Clear terms. No surprises.
Open each section for the specific coverage, mounting, return, and shipping requirements.
What is not covered
The warranty protects against legitimate defects in materials, workmanship, and performance. It does not cover damage or issues caused by misuse, neglect, improper installation, unauthorized modification, or conditions outside normal use.
- Loss, theft, deliberate damage, abuse, neglect, corrosion, or unreasonable use.
- Misuse, criminal misuse, negligence, or use while under the influence of drugs or alcohol.
- Ammunition failures, defective or improper ammunition, remanufactured ammunition, or ammunition unsuitable for the firearm.
- Lack of maintenance, improper lubrication, or failure to follow the product manual.
- Non-factory parts, unauthorized alterations, aftermarket modifications, or disassembly beyond standard field stripping.
- Normal wear and tear or cosmetic damage that does not affect safe function or performance.
- Damage caused by improper optic installation, incorrect screws, over-torque, non-approved hardware, or improper mounting procedures.
Optic mounting and fastener policy
The Jacob Grey Nox 9 ships with the RMR adapter plate professionally installed and secured at the factory using the appropriate thread-locking compound.
Optic screws and plate fasteners require the correct hardware, proper screw length, and recommended torque. Over-torquing or incorrect hardware can strip threads, shear fasteners, damage the slide, or permanently damage the mounting surface.
- Verify screw length before installation.
- Use a calibrated inch-pound torque wrench.
- Follow the optic manufacturer’s torque specifications.
- Never exceed recommended torque values or force screws, plates, or optics into place.
- Contact Jacob Grey before installation if hardware compatibility is uncertain.
Important return instructions
Remove aftermarket accessories before sending a firearm in for service, including optics, mounts, lights, rails, stocks, and other non-factory accessories. Jacob Grey Firearms is not responsible for lost, missing, or damaged aftermarket accessories.
Please allow approximately 6–8 weeks for repair or replacement unless a customer service representative provides a different timeline.
If inspection shows that an issue resulted from customer action, improper installation, private gunsmith work, unauthorized modification, or work performed outside Jacob Grey Firearms, coverage may be void and repair costs may be billable.
Shipping and state restrictions
Federal law allows customers to return a firearm to the manufacturer for service using common carriers. State and local firearms laws vary, and customers are responsible for restrictions in their jurisdiction.
Residents of New York, New Jersey, Washington, California, Maryland, Massachusetts, and Connecticut may need to arrange transfer through a Jacob Grey dealer. Jacob Grey does not ship complete firearms or serialized firearm products directly to the listed states.
An RMA number is required before shipping any product.
Safety before everything.
Do not ship live ammunition in any form to Jacob Grey Firearms without prior written approval.
Before returning a firearm or accessory, confirm that it is completely unloaded. Firearms and magazines must be empty, and all empty casings must be removed from chambers and magazines.
Shipping any firearm or accessory containing live ammunition is extremely dangerous and may violate federal or state law.
Questions before you send it in?
Talk to the people who built it.
If you are unsure whether an issue requires factory service—or have questions about optic installation, ammunition, maintenance, hardware compatibility, or coverage—contact us before shipping the firearm.
Warranty policy is subject to change without notice. This page summarizes Jacob Grey Firearms warranty support and return procedures.
Jacob Grey Firearms Warranty Support
Built to perform. Backed the right way.
Every Jacob Grey firearm is built with purpose, inspected with care, and supported by a team that takes ownership seriously. If something is not right, we want to know—and we will work with you to make it right.
Lifetime
Repair or replacement coverage
RMA
Required before every return
6–8 Weeks
Typical service estimate
Factory
Inspected and supported
Lifetime repair / replacement warranty
Precision built. Professionally supported.
Jacob Grey firearms and receivers sold as new are covered by a lifetime repair or replacement warranty from the date of the first retail sale. Warranty repairs or replacements are determined at Jacob Grey Firearms’ discretion, and proof of purchase may be required.
Our goal is simple: support the customer, protect the integrity of the firearm, and make sure every Jacob Grey product performs the way it should.
Our warranty commitment
Support first. Factory controlled.
Every claim is reviewed by Jacob Grey. We inspect the firearm, determine the appropriate remedy, and communicate the next step clearly.
Every claim matters.
Our team inspects every returned firearm to determine whether the issue qualifies for warranty repair.
The factory decides the path.
Repair, replacement, refinishing, or another remedy is determined after inspection and condition review.
Approved returns come home.
Jacob Grey pays return freight on approved repairs to the owner’s address, where legally permitted.
An RMA is required.
Products returned without a Return Merchandise Authorization number may be refused.
How to submit a warranty claim
Four steps. One clear process.
Submit your claim.
Send your serial number, proof of purchase, and a clear description of the issue through the warranty request form.
Receive an RMA.
If the return is approved for inspection, our team will provide an RMA number and shipping instructions.
Send it complete.
Return the firearm complete, as purchased, with the magazine and any broken parts needed for inspection.
Factory inspection.
Once received, Jacob Grey will inspect the firearm and determine the appropriate repair or replacement path.
Warranty policy details
Clear terms. No surprises.
Open each section for the specific coverage, mounting, return, and shipping requirements.
What is not covered
The warranty protects against legitimate defects in materials, workmanship, and performance. It does not cover damage or issues caused by misuse, neglect, improper installation, unauthorized modification, or conditions outside normal use.
- Loss, theft, deliberate damage, abuse, neglect, corrosion, or unreasonable use.
- Misuse, criminal misuse, negligence, or use while under the influence of drugs or alcohol.
- Ammunition failures, defective or improper ammunition, remanufactured ammunition, or ammunition unsuitable for the firearm.
- Lack of maintenance, improper lubrication, or failure to follow the product manual.
- Non-factory parts, unauthorized alterations, aftermarket modifications, or disassembly beyond standard field stripping.
- Normal wear and tear or cosmetic damage that does not affect safe function or performance.
- Damage caused by improper optic installation, incorrect screws, over-torque, non-approved hardware, or improper mounting procedures.
Optic mounting and fastener policy
The Jacob Grey Nox 9 ships with the RMR adapter plate professionally installed and secured at the factory using the appropriate thread-locking compound.
Optic screws and plate fasteners require the correct hardware, proper screw length, and recommended torque. Over-torquing or incorrect hardware can strip threads, shear fasteners, damage the slide, or permanently damage the mounting surface.
- Verify screw length before installation.
- Use a calibrated inch-pound torque wrench.
- Follow the optic manufacturer’s torque specifications.
- Never exceed recommended torque values or force screws, plates, or optics into place.
- Contact Jacob Grey before installation if hardware compatibility is uncertain.
Important return instructions
Remove aftermarket accessories before sending a firearm in for service, including optics, mounts, lights, rails, stocks, and other non-factory accessories. Jacob Grey Firearms is not responsible for lost, missing, or damaged aftermarket accessories.
Please allow approximately 6–8 weeks for repair or replacement unless a customer service representative provides a different timeline.
If inspection shows that an issue resulted from customer action, improper installation, private gunsmith work, unauthorized modification, or work performed outside Jacob Grey Firearms, coverage may be void and repair costs may be billable.
Shipping and state restrictions
Federal law allows customers to return a firearm to the manufacturer for service using common carriers. State and local firearms laws vary, and customers are responsible for restrictions in their jurisdiction.
Residents of New York, New Jersey, Washington, California, Maryland, Massachusetts, and Connecticut may need to arrange transfer through a Jacob Grey dealer. Jacob Grey does not ship complete firearms or serialized firearm products directly to the listed states.
An RMA number is required before shipping any product.
Safety before everything.
Do not ship live ammunition in any form to Jacob Grey Firearms without prior written approval.
Before returning a firearm or accessory, confirm that it is completely unloaded. Firearms and magazines must be empty, and all empty casings must be removed from chambers and magazines.
Shipping any firearm or accessory containing live ammunition is extremely dangerous and may violate federal or state law.
Questions before you send it in?
Talk to the people who built it.
If you are unsure whether an issue requires factory service—or have questions about optic installation, ammunition, maintenance, hardware compatibility, or coverage—contact us before shipping the firearm.
Warranty policy is subject to change without notice. This page summarizes Jacob Grey Firearms warranty support and return procedures.