Your Questions, Answered.

We’re proud to announce the release of our new Jacob Grey FAQ & Support page, built from the ground up with your feedback in mind.

When you invest in a Jacob Grey, you're not just buying a firearm. You're joining a brand that stands behind its product, listens to its customers, and takes pride in doing things right. That includes giving you direct, no-nonsense answers to the things you actually care about without burying you in fluff or marketing speak.

We’ve reorganized and expanded our support resources to deliver a cleaner, faster experience, covering everything from field prep and holsters to warranty coverage and custom fitment. Whether you're planning a build, dialing in your optic setup, or just need to confirm what fits, it’s all here.

Here’s what you’ll find:

• Getting Started: Break-in tips, cleaning advice, model comparisons, and more.
• Fitment & Compatibility: A detailed breakdown of what’s proprietary, what’s drop-in, and what might need tuning.
• Upgrades & Custom Work: From grip swaps to full conversions — know what’s possible and how we can help.
• Optic Plate Program: Pick the plates you actually need, skip the ones you don’t. No clutter. No charge.
• Warranty & Service: What’s covered, how to start a claim, and how we’ve got your six.
• Orders & Dealers: Shipping timelines, dealer info, and how to track your order.
• Holsters & Accessories: Recommended lights, holsters, and mounting setups that fit and run right.
• Troubleshooting: Real answers for common issues, from feed problems to optic adjustments.

Whether you're brand new to Jacob Grey or dialing in your tenth build, this is your go-to resource for all things JG.

We’ll keep this page updated as we release new models, expand compatibility, and roll out additional programs because your experience matters long after the sale.

Have a question not covered here? Reach out. Our team is here to help.